Frequently Asked Questions

Most of our regular clients are not home during cleaning — they give us a key or door code and go about their day. Our cleaners are fully background-checked, bonded, and insured. Many clients prefer this arrangement for convenience. If you'd like to be home for the first visit to meet the team, that's perfectly fine too.

We use eco-friendly, non-toxic cleaning products on all jobs — no harsh chemicals, no strong fumes, no residues that are unsafe for children or pets. Our products are biodegradable and safe for Seattle's environment. If you have a specific surface or material that requires a particular product, just let us know when booking.

Pick up clutter from the floors and surfaces so our cleaners can access everything without moving your personal items. Dishes out of the sink helps with kitchen cleaning. You don't need to pre-clean anything — that's our job! The less cluttered the space, the more efficiently we can deep clean.

Yes — we bring everything. Professional-grade vacuums, mops, microfiber cloths, scrub brushes, all cleaning products and solutions. You don't need to provide anything at all. If you have a special vacuum, cleaning tool, or product you'd like us to use for a specific area, just let us know.

Every Shine Pro cleaner goes through a thorough background check before their first assignment. We are also fully bonded and insured — so in the unlikely event of any damage or incident, you're completely protected. Your home and your trust matter more to us than anything.

Pricing is based on your home's size (square footage and number of rooms), the type of cleaning (regular, deep, or move-out), and frequency. A 3-bed Seattle home on biweekly service typically runs $155–$195 per visit. Deep cleans start at $220. Move-out starts at $250. Call (206) 555-0317 or fill out our online form for an exact quote.

Yes — we assign a consistent team to your home and keep them there as long as everyone is happy. Consistent cleaners learn your home's layout, your preferences, and your standards over time. This is one of the biggest advantages of working with Shine Pro versus companies that rotate crews randomly.

We ask for 48 hours' notice to cancel or reschedule a cleaning without any fee. Last-minute cancellations (under 24 hours) may be subject to a small fee. There are no long-term contracts — you can pause or cancel recurring service at any time with 48 hours' notice.

Contact us within 24 hours and we will return to re-clean anything you're not satisfied with at absolutely no charge. Our satisfaction guarantee is real — we stand behind every single visit. In 14 years, we've maintained over a 98% satisfaction rate, but when something isn't right, we make it right.

Absolutely — we love pet-friendly homes and our eco-friendly products are completely safe for animals. Please mention your pets when booking so we can prepare accordingly (pet hair tools, appropriate products). It's helpful to secure or confine pets during the cleaning for their comfort and to allow our team to work efficiently.