Frequently Asked Questions

No appointment needed for standard oil changes. Walk-ins are always welcome during business hours (Mon–Fri 7am–6pm, Sat 8am–3pm). For major services like transmission work, brakes, or engine repair, calling ahead helps us ensure we have the right parts and a tech available for you.

We offer free OBD-II scanning (check engine light codes) and a visual inspection at no charge. For a deeper diagnostic that requires labor — like a drivability test, cylinder compression test, or electrical circuit testing — there may be a diagnostic fee. We'll always tell you upfront before charging anything. The fee is typically applied toward the repair if you proceed with us.

Most oil changes are done in 20–35 minutes. We also run a 30-point safety inspection during every oil change, which adds a few minutes but gives you peace of mind. If we find something during the inspection, we'll show you and explain before doing any additional work.

Yes — all parts and labor are backed by a 2-year / 24,000-mile written warranty. This is documented on your receipt and applies to all repairs performed at ProTech. If anything covered fails within the warranty period, we fix it at no charge. We've been standing behind our work since 2009 — it's part of our reputation.

Absolutely. Our customer waiting area has comfortable seating, free WiFi, coffee, and a TV. For quick services like oil changes and tire rotations, most customers prefer to wait. For longer jobs, we offer loaner vehicles for major repairs — ask when you drop off. We'll also text or call you when your vehicle is ready.

Yes — we service all domestic and foreign makes and models, including trucks, SUVs, and hybrids. Our diagnostic equipment covers virtually every vehicle sold in the US. The only thing we don't service is heavy commercial trucks over 1-ton capacity. If you have a specialty or exotic vehicle, call us first and we'll let you know our comfort level with your specific model.

Yes — we partner with Synchrony Car Care for financing on repairs over $250. Subject to credit approval, you can spread payments over 6–24 months with low or no interest promotions. Ask at the front desk when you come in — we can get you approved quickly. We want every Nashville driver to be able to afford the repairs they need.

We use OEM (Original Equipment Manufacturer) parts when available and cost-effective, or premium aftermarket parts (such as Wagner, Bosch, ACDelco, Moog, KYB) that meet or exceed OEM specifications. We never use cheap, off-brand parts. The parts we use are documented on your receipt and covered under our 2-year warranty.

In most cases, yes — we regularly beat dealership pricing by 20–40% while using the same quality parts. Dealerships have high overhead from facility costs, loaner fleets, and corporate mandates. We're independently owned, lean, and pass those savings to you. Bring in the dealership quote and we'll do a free comparison — no pressure.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), cash, personal checks (with ID), Apple Pay, and Google Pay. We also accept Synchrony Car Care financing for larger repairs. We do not accept payment plans or partial payments outside of our financing program.